Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help! Please read our return and refund policy below.
Return Window
You can return most new, unused items within 30 days of the delivery date for a refund or exchange.
Return Conditions
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Items must be unused, in their original condition, and in the original packaging.
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A proof of purchase (like your order number or receipt) is required.
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Items marked as final sale or custom are not eligible for return.
Refund Process
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Contact us at roadrunnerztyres@hotmail.com with your order number and reason for return.
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We’ll provide you with return instructions and a return address.
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Once we receive and inspect your item, we’ll issue a refund to your original payment method within 5–7 business days.
Note: Shipping costs are non-refundable.
Return Shipping
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If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.
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For all other returns, the customer is responsible for return shipping costs.
Exchanges
If your item is defective or incorrect, contact us within 7 days of receiving it. We’ll quickly arrange a replacement.
Need Help?
If you have questions or need assistance, feel free to reach out to us:
📧 Email: roadrunnerztyres@gmail.com
📞 Phone: (+44) 01324 230103