Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more.

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🛒 Ordering

Q: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout when you’re ready. Follow the on-screen instructions to complete your purchase.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to make changes or cancel it. Please contact us immediately at [your support email] with your order number.

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🚚 Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–10 business days, while expedited options may take 2–5 business days. Processing typically takes 1–3 business days before shipping. we also offer a cheaper economy shipping option with shipping times to reflect that will be calculated at checkout.

Q: Do you offer international shipping?
A: Yes, we ship to select countries worldwide. International shipping times and fees will be calculated at checkout.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to view tracking updates.

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🔧 Products & Compatibility

Q: How do I know if a product fits my car?
A: Each product page includes compatibility information. If you're unsure, feel free to contact us with your car’s make, model, and year.

Q: Are your accessories easy to install?
A: Most of our products are designed for easy DIY installation and include instructions. For more complex installations, professional help may be recommended.

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💬 Returns & Exchanges

Q: What is your return policy?
A: We accept returns on unused items within 30 days of delivery. Items must be in original packaging and condition. Visit our Returns Policy page for full details.

Q: Do I have to pay for return shipping?
A: If you are returning an item due to a mistake on our part (e.g., wrong or defective item), we’ll cover return shipping. Otherwise, return shipping is the customer’s responsibility.

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💳 Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, Shop Pay, and more.

Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption to protect your data and secure payment gateways for all transactions.

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📞 Contact Us

Didn’t find the answer you were looking for?
Reach out to our friendly support team:
📧 Email: ROADRUNNERZTYRES@HOTMAIL.COM
📞 Phone: (+44) 01324 230103
📦 Business Hours: Monday–Friday, 9 AM – 6 PM (BST)